On Leadership Transparency and Empathy

Two must-have characteristics for any true leader. 

18 min - From: Impact Cayman 2016





Architecting your business model in a connected world

Length: 45-60 minutes

In a globally connected society the fundamental structure and role of companies begins to change. How organizations create and deliver value shifts from what has historically been a one-way model to a bi-directional one, dominated by networked business models based upon broader ecosystems. In this presentation I walk through several foundational frameworks for operating in this world, provide examples of companies that have succeeded in making or defining the transition, and discuss the concrete steps that companies need to take to ensure their strategies are addressing this new world order.

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The rise of task-based social networks
Length: 45-60 minutes

We have recently seen a wave of social-networks spawning up and reaching significant scale. However, these businesses are simply the first stage of progress towards a continuing evolution of new services that will bring people together to actually solve problems and tasks. In this presentation I will walk through the market evolution that I predict will occur on top of these social networks, provide a framework for thinking about task-based networks, and discuss the implications for society and your business.

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Building high-performing online organizations

Length: 45-60 minutes

Building a world-class, high-performing online organization requires scalable frameworks and approaches. Who you hire, how you structure and organize, when you stay lean and agile vs. when you build process, how you measure success, how you test and increment—all of these things change when you are building a product or service that is perpetually connected. In this presentation I will walk through my personal learning and tips from the last 15+ years on how to build a high-performing organization that over-delivers for its customers. In addition I will identify common pitfalls to avoid.

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Building a world-class online testing capability
Length: 30-60 minutes

One of the biggest risks facing online businesses is actually not the lack of information but rather the abundance of it. Because online experiences and businesses can measure almost anything many of them get mired in the morass of too much information—leading to the wrong priorities. In this presentation I will describe the key pitfalls to avoid when measuring success in your online organization and how to slice through the information overload using the power of testing.


Partnerships and alliances in a connected world

Length: 30-60 minutes

In the new connected world companies must build broader ecosystems around themselves in order to ultimately win. But the nature of these partnerships and alliances can seem foreign to organizations that are used to ‘clean boundaries’ between themselves and their partners. In this presentation I walk through various frameworks for how to approach ecosystem build-outs in a connected world, when you build broad platforms vs. more focused solutions, common mistakes to avoid, and more.

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Eight ways the web changes everything
Length: 30-60 minutes

Ubiquitous connectivity not only changes fundamental business model structures but also pretty much every element of how companies run their day-to-day operations. In this presentation I walk through eight of the most important changes that companies need to consider, including: the nature of marketing vs. product, the power of testing, the power of customer-input, the product development process, the power of quality given instant and broad feedback, and more. 


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